Here you will find all the information about Heatsupply. When you still have some questions after reading the information below, just ask us via our contact form or send us a message on Facebook or Instagram.
Payment methods
Heatsupply supplies different payment methods. You can use iDeal, Bancontact/MisterCash, Paypal, credit card, etc.
Returning products
If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest. You shall send back the goods or hand them over to us, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.Please add the return form to the package and make sure the products are well protected. More info about returning the products is in the form.
Our return address is:
Heatsupply
Waardjesweg 69
5725 TB Asten
The Netherlands
Do you have a complaint? Please tell us.
Do you have a complaint, please send an email to the mail@heatsupply.nl or approach us via Facebook Messenger or Instagram DM. We will try our best to solve your problem.
